diff --git a/.changeset/tiny-toes-fail.md b/.changeset/tiny-toes-fail.md
new file mode 100644
index 0000000000000000000000000000000000000000..3b065d2e3ece729513358530908eb0e57586b64a
--- /dev/null
+++ b/.changeset/tiny-toes-fail.md
@@ -0,0 +1,5 @@
+---
+'@rocket.chat/meteor': minor
+---
+
+Introduced new methods for Rocket.Chat Apps to interact with livechat: `findOpenRoomsByAgentId` and `countOpenRoomsByAgentId`
diff --git a/apps/meteor/app/apps/server/bridges/livechat.ts b/apps/meteor/app/apps/server/bridges/livechat.ts
index bf175d1d1426723d18f5c06e90f842a7d310f9bb..7067ab8e6a52fc8232d0cc662eb0ba2bed020cc5 100644
--- a/apps/meteor/app/apps/server/bridges/livechat.ts
+++ b/apps/meteor/app/apps/server/bridges/livechat.ts
@@ -138,6 +138,27 @@ export class AppLivechatBridge extends LivechatBridge {
 		return true;
 	}
 
+	protected async findOpenRoomsByAgentId(agentId: string, appId: string): Promise<ILivechatRoom[]> {
+		this.orch.debugLog(`The App ${appId} is looking for livechat rooms associated with agent ${agentId}`);
+
+		if (!agentId) {
+			throw new Error('Invalid agentId');
+		}
+
+		const rooms = await LivechatRooms.findOpenByAgent(agentId).toArray();
+		return Promise.all(rooms.map((room) => this.orch.getConverters()?.get('rooms').convertRoom(room) as Promise<ILivechatRoom>));
+	}
+
+	protected async countOpenRoomsByAgentId(agentId: string, appId: string): Promise<number> {
+		this.orch.debugLog(`The App ${appId} is counting livechat rooms associated with agent ${agentId}`);
+
+		if (!agentId) {
+			throw new Error('Invalid agentId');
+		}
+
+		return LivechatRooms.countOpenByAgent(agentId);
+	}
+
 	protected async findRooms(visitor: IVisitor, departmentId: string | null, appId: string): Promise<Array<ILivechatRoom>> {
 		this.orch.debugLog(`The App ${appId} is looking for livechat visitors.`);
 
diff --git a/apps/meteor/ee/server/services/package.json b/apps/meteor/ee/server/services/package.json
index 576e354d68cb1c7051de40f991d1be214b83e3a4..ea3b95b72525362fecb9ef037646aa365944fa06 100644
--- a/apps/meteor/ee/server/services/package.json
+++ b/apps/meteor/ee/server/services/package.json
@@ -18,7 +18,7 @@
 	"author": "Rocket.Chat",
 	"license": "MIT",
 	"dependencies": {
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/core-services": "workspace:^",
 		"@rocket.chat/core-typings": "workspace:^",
 		"@rocket.chat/emitter": "~0.31.25",
diff --git a/apps/meteor/package.json b/apps/meteor/package.json
index 4a4ed4b5cc0d4268497681fbe49a1e40152b4912..eb42db72a9c67237daaad91b18aca6dcefb01009 100644
--- a/apps/meteor/package.json
+++ b/apps/meteor/package.json
@@ -231,7 +231,7 @@
 		"@rocket.chat/agenda": "workspace:^",
 		"@rocket.chat/api-client": "workspace:^",
 		"@rocket.chat/apps": "workspace:^",
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/base64": "workspace:^",
 		"@rocket.chat/cas-validate": "workspace:^",
 		"@rocket.chat/core-services": "workspace:^",
diff --git a/apps/meteor/server/models/raw/LivechatRooms.ts b/apps/meteor/server/models/raw/LivechatRooms.ts
index 1423476a708bdfc04496955be115b6e340a4cf02..399ea484bb3b2d83634b96f777bcf46f5770bb3f 100644
--- a/apps/meteor/server/models/raw/LivechatRooms.ts
+++ b/apps/meteor/server/models/raw/LivechatRooms.ts
@@ -2264,6 +2264,17 @@ export class LivechatRoomsRaw extends BaseRaw<IOmnichannelRoom> implements ILive
 		);
 	}
 
+	countOpenByAgent(userId: string, extraQuery: Filter<IOmnichannelRoom> = {}) {
+		const query: Filter<IOmnichannelRoom> = {
+			't': 'l',
+			'open': true,
+			'servedBy._id': userId,
+			...extraQuery,
+		};
+
+		return this.col.countDocuments(query);
+	}
+
 	findOpenByAgent(userId: string, extraQuery: Filter<IOmnichannelRoom> = {}) {
 		const query: Filter<IOmnichannelRoom> = {
 			't': 'l',
diff --git a/ee/apps/ddp-streamer/package.json b/ee/apps/ddp-streamer/package.json
index 327683a83869936a24d1a5dcb4791820ed50c4cf..78f54af6d339f1db88586b06ffa30f110c9f1d57 100644
--- a/ee/apps/ddp-streamer/package.json
+++ b/ee/apps/ddp-streamer/package.json
@@ -15,7 +15,7 @@
 	],
 	"author": "Rocket.Chat",
 	"dependencies": {
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/core-services": "workspace:^",
 		"@rocket.chat/core-typings": "workspace:^",
 		"@rocket.chat/emitter": "~0.31.25",
diff --git a/ee/packages/presence/package.json b/ee/packages/presence/package.json
index 1ed3007fff8951a82ab732cc38debe1b932fc358..fc862e4a71946d586f998338bb7e8c4b34d83a60 100644
--- a/ee/packages/presence/package.json
+++ b/ee/packages/presence/package.json
@@ -6,7 +6,7 @@
 		"@babel/core": "~7.22.20",
 		"@babel/preset-env": "~7.22.20",
 		"@babel/preset-typescript": "~7.22.15",
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/eslint-config": "workspace:^",
 		"@rocket.chat/rest-typings": "workspace:^",
 		"@types/node": "^14.18.63",
diff --git a/packages/apps/package.json b/packages/apps/package.json
index 33c46a314d216fcd9b7d4f4be0a0b5fd42580395..47b45603bc31d607bfd92f7fa6b3f541eba0e48d 100644
--- a/packages/apps/package.json
+++ b/packages/apps/package.json
@@ -22,7 +22,7 @@
 		"/dist"
 	],
 	"dependencies": {
-		"@rocket.chat/apps-engine": "^1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/core-typings": "workspace:^",
 		"@rocket.chat/model-typings": "workspace:^"
 	}
diff --git a/packages/core-services/package.json b/packages/core-services/package.json
index 4bcbd2d7d1962fd9a677dfba7e030a7d9c1c0cff..6de74f5e0b6ac82d04d0a18067b9d93a03fd1988 100644
--- a/packages/core-services/package.json
+++ b/packages/core-services/package.json
@@ -34,7 +34,7 @@
 		"extends": "../../package.json"
 	},
 	"dependencies": {
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/core-typings": "workspace:^",
 		"@rocket.chat/icons": "^0.33.0",
 		"@rocket.chat/message-parser": "workspace:^",
diff --git a/packages/core-typings/package.json b/packages/core-typings/package.json
index 5889cbfa1dcd70549ff2b1b2121a730dbc4b50f2..4ac6bd6b350748b3a0832274bd1e7015392e8267 100644
--- a/packages/core-typings/package.json
+++ b/packages/core-typings/package.json
@@ -23,7 +23,7 @@
 		"/dist"
 	],
 	"dependencies": {
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/icons": "^0.33.0",
 		"@rocket.chat/message-parser": "workspace:^",
 		"@rocket.chat/ui-kit": "workspace:~"
diff --git a/packages/fuselage-ui-kit/package.json b/packages/fuselage-ui-kit/package.json
index 4358f19c5b2fe69ab82e89996c91258ebf9079b7..450e74df1747424520c38012ea6ef9431841bb45 100644
--- a/packages/fuselage-ui-kit/package.json
+++ b/packages/fuselage-ui-kit/package.json
@@ -61,7 +61,7 @@
     "@babel/preset-env": "~7.22.20",
     "@babel/preset-react": "~7.22.15",
     "@babel/preset-typescript": "~7.22.15",
-    "@rocket.chat/apps-engine": "1.41.0",
+    "@rocket.chat/apps-engine": "1.42.0-alpha.619",
     "@rocket.chat/eslint-config": "workspace:^",
     "@rocket.chat/fuselage": "^0.50.1",
     "@rocket.chat/fuselage-hooks": "^0.33.0",
diff --git a/packages/model-typings/src/models/ILivechatRoomsModel.ts b/packages/model-typings/src/models/ILivechatRoomsModel.ts
index a228a4fea864fc6bbe091e720cbb28b732cc1910..6384b325f991ee62fa761eca3493bb683c7b7afd 100644
--- a/packages/model-typings/src/models/ILivechatRoomsModel.ts
+++ b/packages/model-typings/src/models/ILivechatRoomsModel.ts
@@ -230,6 +230,7 @@ export interface ILivechatRoomsModel extends IBaseModel<IOmnichannelRoom> {
 		data?: { departmentId: string },
 	): AggregationCursor<Pick<IOmnichannelRoom, 'ts' | 'departmentId' | 'open' | 'servedBy' | 'metrics' | 'msgs' | 'onHold'>>;
 	findOpenByAgent(userId: string, extraQuery?: Filter<IOmnichannelRoom>): FindCursor<IOmnichannelRoom>;
+	countOpenByAgent(userId: string, extraQuery?: Filter<IOmnichannelRoom>): Promise<number>;
 	changeAgentByRoomId(roomId: string, newAgent: { agentId: string; username: string }): Promise<UpdateResult>;
 	changeDepartmentIdByRoomId(roomId: string, departmentId: string): Promise<UpdateResult>;
 	saveCRMDataByRoomId(roomId: string, crmData: unknown): Promise<UpdateResult>;
diff --git a/packages/rest-typings/package.json b/packages/rest-typings/package.json
index 853b72e64c557f192bbf5f34ed9fe07a453e4d9a..33c6f23cbc55b1c6aab44fca18c53171f9b33b48 100644
--- a/packages/rest-typings/package.json
+++ b/packages/rest-typings/package.json
@@ -25,7 +25,7 @@
 		"/dist"
 	],
 	"dependencies": {
-		"@rocket.chat/apps-engine": "1.41.0",
+		"@rocket.chat/apps-engine": "1.42.0-alpha.619",
 		"@rocket.chat/core-typings": "workspace:^",
 		"@rocket.chat/message-parser": "workspace:^",
 		"@rocket.chat/ui-kit": "workspace:~",
diff --git a/yarn.lock b/yarn.lock
index e5032e7ebb6568a96c14b07bad1d9b8b05210d35..533dcf80e1c5f07b7415055649cdf392c7a3ed47 100644
--- a/yarn.lock
+++ b/yarn.lock
@@ -8331,9 +8331,9 @@ __metadata:
   languageName: unknown
   linkType: soft
 
-"@rocket.chat/apps-engine@npm:1.41.0, @rocket.chat/apps-engine@npm:^1.41.0":
-  version: 1.41.0
-  resolution: "@rocket.chat/apps-engine@npm:1.41.0"
+"@rocket.chat/apps-engine@npm:1.42.0-alpha.619":
+  version: 1.42.0-alpha.619
+  resolution: "@rocket.chat/apps-engine@npm:1.42.0-alpha.619"
   dependencies:
     adm-zip: ^0.5.9
     cryptiles: ^4.1.3
@@ -8345,7 +8345,7 @@ __metadata:
     vm2: ^3.9.19
   peerDependencies:
     "@rocket.chat/ui-kit": "*"
-  checksum: 2e7fa2856bdbdc6b0dd2456e9aa5e5804a4198f8df0306a002c5e71681466d3fc2cb0a1253668d5e24fa21345a7dd7eed3458a257e1e4cc59a4e8a3876579aa5
+  checksum: 9acf0a435ec08bc17089dfe1852487d160a74e94e31fb7d541b3bba11f51bbd2a3c6cf7ca9546174f7f8b2ae82b9558069647e48e0eda4b48d31c8ed9d40aa54
   languageName: node
   linkType: hard
 
@@ -8353,7 +8353,7 @@ __metadata:
   version: 0.0.0-use.local
   resolution: "@rocket.chat/apps@workspace:packages/apps"
   dependencies:
-    "@rocket.chat/apps-engine": ^1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/core-typings": "workspace:^"
     "@rocket.chat/model-typings": "workspace:^"
     "@types/jest": ~29.5.7
@@ -8432,7 +8432,7 @@ __metadata:
     "@babel/core": ~7.22.20
     "@babel/preset-env": ~7.22.20
     "@babel/preset-typescript": ~7.22.15
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/core-typings": "workspace:^"
     "@rocket.chat/eslint-config": "workspace:^"
     "@rocket.chat/icons": ^0.33.0
@@ -8458,7 +8458,7 @@ __metadata:
   version: 0.0.0-use.local
   resolution: "@rocket.chat/core-typings@workspace:packages/core-typings"
   dependencies:
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/eslint-config": "workspace:^"
     "@rocket.chat/icons": ^0.33.0
     "@rocket.chat/message-parser": "workspace:^"
@@ -8535,7 +8535,7 @@ __metadata:
   version: 0.0.0-use.local
   resolution: "@rocket.chat/ddp-streamer@workspace:ee/apps/ddp-streamer"
   dependencies:
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/core-services": "workspace:^"
     "@rocket.chat/core-typings": "workspace:^"
     "@rocket.chat/emitter": ~0.31.25
@@ -8730,7 +8730,7 @@ __metadata:
     "@babel/preset-env": ~7.22.20
     "@babel/preset-react": ~7.22.15
     "@babel/preset-typescript": ~7.22.15
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/eslint-config": "workspace:^"
     "@rocket.chat/fuselage": ^0.50.1
     "@rocket.chat/fuselage-hooks": ^0.33.0
@@ -9166,7 +9166,7 @@ __metadata:
     "@rocket.chat/agenda": "workspace:^"
     "@rocket.chat/api-client": "workspace:^"
     "@rocket.chat/apps": "workspace:^"
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/base64": "workspace:^"
     "@rocket.chat/cas-validate": "workspace:^"
     "@rocket.chat/core-services": "workspace:^"
@@ -9788,7 +9788,7 @@ __metadata:
     "@babel/core": ~7.22.20
     "@babel/preset-env": ~7.22.20
     "@babel/preset-typescript": ~7.22.15
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/core-services": "workspace:^"
     "@rocket.chat/core-typings": "workspace:^"
     "@rocket.chat/eslint-config": "workspace:^"
@@ -9903,7 +9903,7 @@ __metadata:
   version: 0.0.0-use.local
   resolution: "@rocket.chat/rest-typings@workspace:packages/rest-typings"
   dependencies:
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/core-typings": "workspace:^"
     "@rocket.chat/eslint-config": "workspace:^"
     "@rocket.chat/message-parser": "workspace:^"
@@ -36180,7 +36180,7 @@ __metadata:
   version: 0.0.0-use.local
   resolution: "rocketchat-services@workspace:apps/meteor/ee/server/services"
   dependencies:
-    "@rocket.chat/apps-engine": 1.41.0
+    "@rocket.chat/apps-engine": 1.42.0-alpha.619
     "@rocket.chat/core-services": "workspace:^"
     "@rocket.chat/core-typings": "workspace:^"
     "@rocket.chat/emitter": ~0.31.25