units.md 971 Bytes
Newer Older
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
---
description: 'Using units, you can group your departments for management purposes.'
---

# Units

Suppose you are a manager or a monitor and want to oversee multiple departments, you can make a unit of those departments and manage it.

To access **Units** settings:

Go to **Units** in the omnichannel panel settings, as shown below:

![](../../../.gitbook/assets/0%20%2813%29.png)

You can see the list of units.

## To create a new Unit:

1. Hit New Unit.

![](../../../.gitbook/assets/1%20%2812%29.png)

The new unit creation pane will appear.

![](../../../.gitbook/assets/2%20%2811%29.png)

1. Name your new unit.
28
2. Set its visibility. Private/Public. A private unit will be available only for you.
29
30
31
32
33
34
35
36
37
38
39
40
3. Add the desired departments to your unit.
4. Assign monitors.
5. Hit **Save**.

As shown below:

![](../../../.gitbook/assets/3%20%2812%29.png)

Your newly created unit will appear in the list, as shown below:

![](../../../.gitbook/assets/4%20%2812%29.png)