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---
description: >-
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  OmniChannel adds the ability to receive conversations from a pop-up livechat
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  support on your website and your business facebook chat directly in
  Rocket.chat.
---

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# OmniChannel Guides
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Rocket.Chat had minimal Livechat as a feature for a long time.

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Recently the demand for production-grade Livechat has increased, so we did a complete rewrite of the package.
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## Activation 
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### Enable Livechat feature
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To enable the Livechat feature on your Rocket.Chat instance:
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1. Go to **Administration.**
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![](../../.gitbook/assets/image%20%2830%29.png)
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2. Search '**Omnichannel'** in **Settings** and enable it.
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![](../../.gitbook/assets/image%20%2829%29.png)
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Now the admin will have access to _**Omnichannel Panel Settings**_ **** through a new menu called `Omnichannel` at the top left corner dropdown menu, as shown below:
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![](../../.gitbook/assets/image%20%2832%29.png)
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## Configuration
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### **OmniChannel Basic Settings** 
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### Business Hour
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### CRM Integration
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### External Frame
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### Facebook
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### GDPR
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### Livechat
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### RD Station
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### Routing
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### Sessions
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