engagement-dashboard.md 2.15 KB
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---
description: This feature adds the ability to evaluate user engagement on the channels.
---

# Engagement Dashboard

{% hint style="info" %}
Engagement Dashboard is an enterprise-only feature.
{% endhint %}

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To access the **Engagement Dashboard:**
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1. Go to **Administration.**
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![](../../.gitbook/assets/image%20%2830%29.png)

  2.  Click **Engagement Dashboard**.

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![](../../.gitbook/assets/image%20%28138%29.png)
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As an administrator, you can see your _User_, _Messages_, and _Channels_ engagement here.
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## User

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The user tab shows you the following user engagement matrices.

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![](../../.gitbook/assets/image%20%28128%29.png)

Download the data for any matrix you want in CSV, using the download button, as shown below:

![](../../.gitbook/assets/image%20%28133%29.png)
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### New users

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Select the time period for which you want to check your new user, as shown below:

![](../../.gitbook/assets/image%20%28131%29.png)

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New users matrix represents the total number of new users for the selected period of time, as shown below:
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![](../../.gitbook/assets/image%20%28136%29.png)

You can also see the number by which users increased/decreased from the last interval of the selected period, as shown below:
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![](../../.gitbook/assets/image%20%28139%29.png)
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### Active users

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It represents the total number of users using the application daily weekly and monthly as shown below:
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![](../../.gitbook/assets/image%20%28129%29.png)

You can also see the number by which active users increased/decreased, as shown below:

![](../../.gitbook/assets/image%20%28132%29.png)
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### Users by the time of day

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It represents the total number of users by time of the day for the selected period of time, as shown below:

![](../../.gitbook/assets/image%20%28137%29.png)
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The darker the color of the brick the more users are online at that time. You can also check the exact count of users for an hour by hovering over the mouse cursor on the respective brick, as shown below:

![](../../.gitbook/assets/image%20%28130%29.png)
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### When is the chat busier?
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It represents the time by day or hour when your chat is busier, as shown below:

![](../../.gitbook/assets/image%20%28127%29.png)

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## Messages



## Channels