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---
description: >-
  As a Livechat Manager, you can set Tags to be assigned to the livechat
  conversations by the agents. Tags can be used later for easy searching and
  sorting of livechat conversations.
---

# Tags

To access **Tags** settings:

1. Go to **Tags** in the omnichannel panel settings, as shown below:

![](../../.gitbook/assets/0%20%2815%29.png)

1. Click the Add button, as shown below:

![](../../.gitbook/assets/1%20%2815%29.png)

1. Name your new Tag.
2. Give a description.
3. Select the department the new Tag belongs to, as shown below:

![](../../.gitbook/assets/2%20%2814%29.png)

1. Hit **Save**.

![](../../.gitbook/assets/3%20%2814%29.png)

Now, the Marketing Support department's agents will have the option to set a **Sales Lead** tag to the conversation if they want while closing it.