Unverified Commit 150db500 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
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GitBook: [#1609] No subject

parent 7f73cd4c
......@@ -18,7 +18,7 @@ People enjoy using VoIP over traditional phone lines. Why? It offers many more c
Voice over IP converts your voice into a digital signal, compresses it, and sends it over the internet. A VoIP service provider sets up the call between all participants. On the receiving end, the digital data is then uncompressed into the sound that you hear through your handset.
### Why is VoIP Important for the Omnichannel environment? 
### Why is VoIP Important for the Omnichannel environment?
In a contact center environment, Voice is an important and powerful channel. Agents using OmniChannel stack should be able to make audio/video calls to external PSTN networks, cellphone networks, and VoIP endpoints supporting SIP protocol.
......@@ -26,17 +26,18 @@ Once Rocket.Chat media channel (Audio video channel) or VoIP is in place, our En
### **Rocket.Chat Edition Specific VoIP Features**
| Feature | Community Edition | Enterprise Edition |
| :----------------------------------------------------------------------------------------------------------------: | :---------------: | :-----------------: |
| <mark style="color:blue;">Association of rocket.chat agent with SIP Identity</mark> | **✓** | **✓** |
| <mark style="color:blue;">Device Selection</mark> | **✓** | **✓** |
| <mark style="color:blue;">Inbound calls</mark> | **✓** | **✓** |
| <mark style="color:blue;">Outbound calls</mark> | **x** | Coming soon |
| <mark style="color:blue;">Queue Monitors</mark> | **x** | Coming soon |
| <mark style="color:blue;">Call history</mark> | **✓** | **✓** |
| <mark style="color:blue;">Click to call</mark> | **x** | Coming soon |
| <mark style="color:blue;">Call recording</mark> | **x** | Coming soon |
| <mark style="color:blue;">Reports and data export</mark> | **x** | Coming soon |
| <mark style="color:blue;">ICE Server Configuration</mark> | **✓** | **✓** |
| <mark style="color:blue;">Advanced configuration (Bandwidth, echo cancellation, noise reduction and codecs)</mark> | **x** | Coming soon |
| Feature | Community Edition | Enterprise Edition |
| :----------------------------------------------------------------------------------------------------------------: | :---------------: | :----------------: |
| <mark style="color:blue;">Association of rocket.chat agent with SIP Identity</mark> | **✓** | **✓** |
| <mark style="color:blue;">Device selection</mark> | **✓** | **✓** |
| <mark style="color:blue;">Inbound calls</mark> | **✓** | **✓** |
| <mark style="color:blue;">Outbound calls</mark> | **x** | Coming soon |
| <mark style="color:blue;">Call transfer</mark> | **x** | Coming soon |
| Call duration time | **x** | Coming soon |
| <mark style="color:blue;">Queue monitors</mark> | **x** | **✓** |
| <mark style="color:blue;">Call history</mark> | **✓** | **✓** |
| <mark style="color:blue;">Click to call</mark> | **x** | **✓** |
| <mark style="color:blue;">Call recording</mark> | **x** | **✓** |
| <mark style="color:blue;">Reports and data export</mark> | **x** | **✓** |
| <mark style="color:blue;">ICE server configuration</mark> | **✓** | **✓** |
| <mark style="color:blue;">Advanced configuration (Bandwidth, echo cancellation, noise reduction and codecs)</mark> | **x** | **✓** |
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