Unverified Commit 4f945af7 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
Browse files

GitBook: [#1622] telegram changes

parent b7a2822b
......@@ -2,19 +2,19 @@
Search Telegram in the **Apps** menu on your Rocket.Chat administration panel, as shown below:
![](<../../../../../.gitbook/assets/image (532).png>)
![Telegram in the Apps menu ](<../../../../../.gitbook/assets/image (532).png>)
Click open your Telegram app to see the settings available to you as an administrator.
The following are the settings available:
![](<../../../../../.gitbook/assets/2022-02-01\_16-04-42 (1).png>)
![Telegram app settings](<../../../../../.gitbook/assets/2022-02-01\_16-04-42 (1).png>)
1. **Bot Token** sent by Telegram during Bot user activation. If you need help creating your telegram bot token, you can find the [instructions](https://docs.rocket.chat/guides/app-guides/omnichannel-apps/telegram-app/telegram-app-configuration/generate-your-telegram-bot-token) here.
2. You can set a **Default Department**. Only the agents of this department are able to serve Telegram conversations
{% hint style="warning" %}
If you don't have a department set up you won't receive any message.
If you don't have a department set up you won't receive any messages.
{% endhint %}
{% hint style="info" %}
......@@ -43,12 +43,12 @@ Only the agents of that particular department are able to see and take the chats
You can also use quick reply buttons to send/receive quick replies on telegram.
![](<../../../../../.gitbook/assets/telegram quick replies .png>)
![Quick repiles](<../../../../../.gitbook/assets/telegram quick replies .png>)
{% hint style="info" %}
**If you don't yet have a chatbot solution ready to connect to Omnichannel or are interested in discovering** [**Rocket.Chat**](http://rocket.chat) **natively compatible solutions such as** [**Dialogflow**](https://docs.rocket.chat/guides/app-guides/omnichannel-apps/dialogflow-app) **or** [**RASA**](https://docs.rocket.chat/guides/app-guides/omnichannel-apps/rasa-app)**. Check out our** [**marketplace**](https://rocket.chat/marketplace) **and learn more!**
**If you don't yet have a chatbot solution ready to connect to Omnichannel or are interested in discovering** [**Rocket.Chat**](http://rocket.chat) **natively compatible solutions such as** [**Dialogflow**](https://docs.rocket.chat/guides/app-guides/omnichannel-apps/dialogflow-app) **or** [**RASA**](https://docs.rocket.chat/guides/app-guides/omnichannel-apps/rasa-app)**. Check out our** [**marketplace**](https://rocket.chat/marketplace) **and learn more!**
{% endhint %}
You also need to have [**Assign new conversations to bot agent**](https://docs.rocket.chat/guides/administration/settings/omnichannel-admins-guide#routing) **** toggled on for the setting to work&#x20;
You can also have [**Assign new conversations to bot agent**](https://docs.rocket.chat/guides/administration/settings/omnichannel-admins-guide#routing) \*\*\*\* toggled on for the routing conversation to the bot agent if any. Please note that it’s an optional configuration, but for companies that have a chatbot user serving omnichannel conversations that’s a required setting.
![](<../../../../../.gitbook/assets/bot agent .png>)
![Telegram routing to bot agent](<../../../../../.gitbook/assets/bot agent .png>)
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