Unverified Commit 5908bed4 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
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GitBook: [master] 2 pages and 18 assets modified

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* [Agents](guides/administrator-guides/omnichannel/agents.md)
* [Departments](guides/administrator-guides/omnichannel/departments.md)
* [Custom Fields](guides/administrator-guides/omnichannel/custom-fields.md)
* [Livechat Triggers](guides/administrator-guides/omnichannel/livechat-triggers.md)
* [Business Hours](guides/administrator-guides/omnichannel/multiple-business-hours.md)
* [Monitors](guides/administrator-guides/omnichannel/monitors.md)
* [Priority queue](guides/administrator-guides/omnichannel/priority-queue.md)
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---
description: >-
Livechat triggers is a setting that opens the livechat widget on your website
automatically. Your visitor will not have to go and open the widget. Livechat
Trigger will open the widget for them.
---
# Livechat Triggers
To access **Livechat Triggers** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%288%29.png)
Livechat Triggers menu appears, as shown below:
![](../../../.gitbook/assets/1%20%288%29.png)
## To set up a new trigger:
1. Hit **New Trigger**.
![](../../../.gitbook/assets/2%20%288%29.png)
On the New Trigger screen:
![](../../../.gitbook/assets/3%20%288%29.png)
2. Enable your new trigger.
![](../../../.gitbook/assets/4%20%288%29.png)
3. Please select whether you want to run it for each visitor or want it to be a recurring pop-open. \(e.g., If your user goes to a different website and comes back to the same website, it pops-open\)
![](../../../.gitbook/assets/5%20%288%29.png)
4. Name your new trigger.
![](../../../.gitbook/assets/6%20%287%29.png)
5. Mention its description.
![](../../../.gitbook/assets/7%20%285%29.png)
6. Choose whether you want your livechat widget to pop-open once the user visits a particular page of your website in **Condition**.
![](../../../.gitbook/assets/8%20%284%29.png)
Or if you want to open it after a set time elapsed for the user while being on the page.
![](../../../.gitbook/assets/9%20%284%29.png)
Mention the time in seconds.
![](../../../.gitbook/assets/10%20%283%29.png)
7. Mention the **Action** you want your livechat widget to take. For now, there is only one option of sending a message to the visitor.
![](../../../.gitbook/assets/11%20%283%29.png)
You can also select if you want to impersonate the next available agent in the queue or use a bot/custom agent.
![](../../../.gitbook/assets/12%20%283%29.png)
Type your message.
![](../../../.gitbook/assets/13%20%283%29.png)
8. Hit **Save**.
![](../../../.gitbook/assets/14%20%283%29.png)
Your new livechat trigger is saved, as shown below:
![](../../../.gitbook/assets/15%20%283%29.png)
## To delete a livechat trigger:
1. Hit **Remove**.
![](../../../.gitbook/assets/16%20%283%29.png)
2. Click **Yes**.
![](../../../.gitbook/assets/17%20%283%29.png)
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