| `/livechat/analytics/departments/ammount-of-chats` | ammount of chats | Info |
| `/livechat/analytics/departments/ammount-of-chats` | amount of chats | Info |
| `/livechat/analytics/departments/average-service-time` | average service time | \[Link\]\(\#\) |
| `/livechat/analytics/departments/average-chat-duration-time` | average chats duration | [Info](https://docs.rocket.chat/api/rest-api/methods/livechat/average-chat-duration-by-department) |
| `/livechat/analytics/departments/total-service-time` | total service time | [Info](https://docs.rocket.chat/api/rest-api/methods/livechat/total-service-time-by-department) |
...
...
@@ -97,3 +97,5 @@ Manage Livechat related data:
| `/api/v1/livechat/inquiries.take` | Take an open inquiry. | [Link](methods/livechat/inquiries.md#livechat-take-inquiry) |
| `/api/v1/livechat/rooms` | Retrieves a list of livechat rooms. | [Link](methods/livechat/rooms.md) |
