Unverified Commit 87dd61e3 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
Browse files

GitBook: [master] 672 pages and 66 assets modified

parent 642d42bd
......@@ -140,7 +140,7 @@ URLs: http://ngrok_public_url/webhooks/rocketchat/webhook
### Example
Type `@bot_rasa hello` to start a conversation with the Rasa bot ![example](../../.gitbook/assets/rasa_bot_example.png)
Type `@bot_rasa hello` to start a conversation with the Rasa bot ![example](../../.gitbook/assets/rasa_bot_example%20%281%29.png)
### Additional Information
......
......@@ -84,7 +84,7 @@ Before starting, keep in mind that you will need an intermediate knowledge of An
![](https://lh3.googleusercontent.com/o3iotTRPf5V7C6PZiZ9SYwWR_suvnW8mflVSABFaRaRzRuKm4SBRrbLiAVceStFpj7WWGs3xNJO_2cqT7EeRxet9fQoX7MYuUWjLfOBhScEXt5HZVB1XEQxtYrH5Oh8juv1Iz0hu)
![](../../../.gitbook/assets/image%20%2841%29.png)
![](../../../.gitbook/assets/image%20%2835%29%20%281%29.png)
* Set the same keychain group on `RocketChatRN/Info.plist`, `ShareRocketChatRN/Info.plist` and `NotificationService/Info.plist`
......
......@@ -10,7 +10,7 @@ To access **Agents** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%285%29.png)
![](../../../.gitbook/assets/0%20%288%29%20%282%29.png)
Settings appear, as shown below:
......
......@@ -20,11 +20,11 @@ Go to Analytics in the omnichannel panel settings, as shown below:
2. Select your desired department.
![](../../../.gitbook/assets/2%20%2810%29.png)
![](../../../.gitbook/assets/8%20%286%29%20%281%29.png)
3. Select your desired start date and end date.
![](../../../.gitbook/assets/3%20%2810%29.png)
![](../../../.gitbook/assets/9%20%285%29%20%281%29.png)
### Details of conversation matrices:
......
......@@ -6,7 +6,7 @@ To access **Current Chats** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%283%29.png)
![](../../../.gitbook/assets/0%20%288%29%20%285%29.png)
Settings appear, as shown below:
......
......@@ -10,7 +10,7 @@ To access **Custom Fields** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%287%29.png)
![](../../../.gitbook/assets/0%20%288%29.png)
Custom Fields menu appears, as shown below:
......
......@@ -6,7 +6,7 @@ To access **Departments** settings:
1. Goto the dots menu and hit **Omnichannel**. Omnichannel settings will open up.
![](../../../.gitbook/assets/0%20%282%29.png)
![](../../../.gitbook/assets/0%20%282%29%20%281%29.png)
2. Hit **Departments.**
......
......@@ -11,7 +11,7 @@ To access **Livechat Triggers** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%288%29.png)
![](../../../.gitbook/assets/0%20%288%29%20%284%29.png)
Livechat Triggers menu appears, as shown below:
......
......@@ -10,7 +10,7 @@ To access **Managers** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%286%29.png)
![](../../../.gitbook/assets/0%20%288%29%20%283%29.png)
Settings appear, as shown below:
......
......@@ -10,7 +10,7 @@ To access **Monitors** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%284%29.png)
![](../../../.gitbook/assets/0%20%288%29%20%281%29.png)
Settings appear, as shown below:
......
......@@ -10,7 +10,7 @@ To access **Business** **Hours** settings:
1. Goto the dots menu and hit **Omnichannel**. Omnichannel settings will open up.
![](../../../.gitbook/assets/0%20%281%29.png)
![](../../../.gitbook/assets/0%20%282%29.png)
2. Hit **Business** **Hours.**
......
......@@ -28,7 +28,7 @@ Send an email to [omni@rocket.chat](mailto:omni@rocket.chat) to request an API k
5. Return to the main Rocket.Chat interface. Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%287%29.png)
![](../../../.gitbook/assets/0%20%288%29.png)
......
......@@ -12,7 +12,7 @@ Go to **Priorities** in the omnichannel panel settings, as shown below:
1. Click **Add** button.
![](../../../.gitbook/assets/image%20%2851%29.png)
![](../../../.gitbook/assets/image%20%2848%29%20%281%29.png)
2. Name your Priority.
......@@ -22,7 +22,7 @@ Go to **Priorities** in the omnichannel panel settings, as shown below:
5. Click **Save**.
![](../../../.gitbook/assets/image%20%2846%29.png)
![](../../../.gitbook/assets/image%20%2847%29.png)
Your new priority is saved, as shown below:
......
......@@ -94,7 +94,7 @@ Send an email to [omni@rocket.chat](mailto:omni@rocket.chat) to request an API k
If you are a GDPR complaint company and want to allow your visitors to request to remove their data, Rocket.chat allows you to do that for all your incoming chats, as shown below:
![](../../../.gitbook/assets/image%20%2860%29.png)
![](../../../.gitbook/assets/image%20%2861%29.png)
### Livechat
......
......@@ -24,7 +24,7 @@ Enable `Omnichannel`. Using canned responses in regular conversations with other
Select the department. Canned responses can be created **per department** as shown below**,** or **per agent** right in an omnichannel conversation. ****Click on the canned responses icon \(top right corner\) to create a new canned response.
![](../../../.gitbook/assets/screenshot-2020-07-28-at-00.28.04.png)
![](../../../.gitbook/assets/screenshot-2020-07-28-at-00.28.04%20%281%29.png)
_If you want to use canned responses outside the Omnichannel, create an empty department. Note that you will need to define which user roles should be able to use the responses; by default this permission is assigned to livechat-agent, livechat-manager, livechat-monitor and admin roles_
......
......@@ -151,3 +151,4 @@ Exception in callback of async function: Error: /lib64/libz.so.1: version `ZLIB_
Add this environmental variable in the Rocket.Chat service file \(/usr/lib/systemd/system/rocketchat.service\):
Environment=LD\_PRELOAD=/opt/Rocket.Chat/programs/server/npm/node\_modules/sharp/vendor/lib/libz.so
......@@ -130,3 +130,4 @@ sudo systemctl enable rocketchat && sudo systemctl start rocketchat
## Configure your Rocket.Chat server
Open a web browser and access the configured ROOT\_URL \(`http://your-host-name.com-as-accessed-from-internet:3000`\), follow the configuration steps to set an admin account and your organization and server info.
......@@ -132,3 +132,4 @@ sudo systemctl enable rocketchat && sudo systemctl start rocketchat
## Configure your Rocket.Chat server
Open a web browser and access the configured ROOT\_URL \(`http://your-host-name.com-as-accessed-from-internet:3000`\), follow the configuration steps to set an admin account and your organization and server info.
......@@ -112,3 +112,4 @@ rocketchatctl upgrade-rockectchatctl
#### **Use rocketchatctl to automate your previously Rocket.Chat manual installation deployments !**
Check out our webinar about it here:
......@@ -146,3 +146,4 @@ sudo systemctl enable rocketchat && sudo systemctl start rocketchat
## Configure your Rocket.Chat server
Open a web browser and access the configured ROOT\_URL \(`http://your-host-name.com-as-accessed-from-internet:3000`\), follow the configuration steps to set an admin account and your organization and server info.
Supports Markdown
0% or .
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment