Unverified Commit 8c5f8069 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
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GitBook: [master] 2 pages and 18 assets modified

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* [Managers](guides/administrator-guides/omnichannel/managers.md)
* [Agents](guides/administrator-guides/omnichannel/agents.md)
* [Departments](guides/administrator-guides/omnichannel/departments.md)
* [Custom Fields](guides/administrator-guides/omnichannel/custom-fields.md)
* [Business Hours](guides/administrator-guides/omnichannel/multiple-business-hours.md)
* [Monitors](guides/administrator-guides/omnichannel/monitors.md)
* [Priority queue](guides/administrator-guides/omnichannel/priority-queue.md)
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---
description: >-
In this menu, you can add some additional fields to the registration form your
visitors fill when they start a livechat conversation.
---
# Custom Fields
To access **Custom Fields** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%287%29.png)
Custom Fields menu appears, as shown below:
![](../../../.gitbook/assets/1%20%287%29.png)
The registration form has **Name**, **Email**, and **I need Help With…**/Department fields by default, as shown below:
![](../../../.gitbook/assets/2%20%287%29.png)
## To add your custom field:
1. Hit Add.
![](../../../.gitbook/assets/3%20%287%29.png)
The following page appears.
![](../../../.gitbook/assets/4%20%287%29.png)
2. Enter your desired **field** that you want to add to your livechat registration form. E.g., **last-name**
![](../../../.gitbook/assets/5%20%287%29.png)
3. Enter its label.
![](../../../.gitbook/assets/6%20%286%29.png)
4. Select scope as **Visitor**.
![](../../../.gitbook/assets/7%20%284%29.png)
5. Make it visible.
![](../../../.gitbook/assets/8%20%283%29.png)
6. Set as a required field if you want.
![](../../../.gitbook/assets/9%20%283%29.png)
7. The type of the Last Name field is Input.
![](../../../.gitbook/assets/10%20%282%29.png)
8. Set the default value, if any.
![](../../../.gitbook/assets/11%20%282%29.png)
9. Set it **Public**.
![](../../../.gitbook/assets/12%20%282%29.png)
10. Hit Save.
![](../../../.gitbook/assets/13%20%282%29.png)
It is saved in the list of custom fields, as shown below:
![](../../../.gitbook/assets/14%20%282%29.png)
It appears in the livechat widget, as shown below:
![](../../../.gitbook/assets/15%20%282%29.png)
If the visitor sends a message, it gets reflected in the **Visitor’s Info** as well.
![](../../../.gitbook/assets/16%20%282%29.png)
## To delete a custom field:
Hit remove.
![](../../../.gitbook/assets/17%20%282%29.png)
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