GitBook: [master] 660 pages modified

SUMMARY.md

@@ -656,15 +656,16 @@
 
 ## Rocket.Chat SaaS
 
-* [Create your new cloud account](rocket.chat-saas/create-new-cloud-account.md)
-* [Cloud account Setup Wizard](rocket.chat-saas/set-up-your-new-cloud-account.md)
-* [Manage your cloud account](rocket.chat-saas/manage-your-workspace-on-cloud-account/README.md)
-  * [Workspaces](rocket.chat-saas/manage-your-workspace-on-cloud-account/workspaces.md)
-  * [Profile](rocket.chat-saas/manage-your-workspace-on-cloud-account/profile.md)
-  * [Invoices](rocket.chat-saas/manage-your-workspace-on-cloud-account/invoices.md)
-  * [Payment Methods](rocket.chat-saas/manage-your-workspace-on-cloud-account/payment-methods.md)
-  * [Support Ticketing System](rocket.chat-saas/manage-your-workspace-on-cloud-account/support.md)
-  * [Organization Settings](rocket.chat-saas/manage-your-workspace-on-cloud-account/organization-settings.md)
+* [Cloud Account](rocket.chat-saas/cloud-account/README.md)
+  * [Create your new cloud account](rocket.chat-saas/cloud-account/create-new-cloud-account.md)
+  * [Cloud account Setup Wizard](rocket.chat-saas/cloud-account/set-up-your-new-cloud-account.md)
+  * [Manage your cloud account](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/README.md)
+    * [Workspaces](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/workspaces.md)
+    * [Profile](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/profile.md)
+    * [Invoices](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/invoices.md)
+    * [Payment Methods](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/payment-methods.md)
+    * [Support Ticketing System](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/support.md)
+    * [Organization Settings](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/organization-settings.md)
 * [FAQ](rocket.chat-saas/faq.md)
 
 ## Legal

rocket.chat-saas/cloud-account/README.md

+---
+description: >-
+  Cloud account gives you limited access to manage your rocket.chat workspace.
+  It's available both for self-managed as well as SaaS customers.
+---
+
+# Cloud Account
+
+The following topics give you all the information you need regarding the setup and usage of your new rocket.chat cloud account.
+

rocket.chat-saas/cloud-account/create-new-cloud-account.md

+---
+description: >-
+  Cloud account gives you limited access to manage your rocket.chat workspace.
+  It's available both for self-managed as well as SaaS customers.
+---
+
+# Create your new cloud account
+
+If you are a self-managed customer cloud  account is optional but if you are a SaaS customer, it is created by default when you first create your workspace with us.
+
+## To create a new cloud account:
+
+* Go to rocket.chat
+* Click Pricing.
+
+![](../../.gitbook/assets/image%20%2877%29.png)
+
+
+
+* Hit SaaS.
+
+![](../../.gitbook/assets/image%20%2881%29.png)
+
+* Select your desired SaaS package. Note that if you select **Bronze** or **Silver** you will proceed with a full-featured **Gold** trial.
+*  You will be directed cloud.rocket.chat website.
+* Enter your details as follows:
+
+1. Enter a coupon code if you have any.
+2. Enter your name.
+3. Enter your email address.
+4. Click continue.
+
+![](../../.gitbook/assets/image%20%2886%29.png)
+
+* Please enter your workspace details on the next window:
+
+1. Enter your new workspace name.
+2. Select region.
+3. Confirm the domain name.
+4. Agree to the terms of service and privacy policy.
+5. Click **Launch Trial**.
+
+![](../../.gitbook/assets/image%20%2875%29.png)
+
+  
+
+
+* You are notified that a verification email has been sent to your email address.
+
+![](../../.gitbook/assets/image%20%2880%29.png)
+
+* Open your email account and confirm your email address. 
+
+![](../../.gitbook/assets/image%20%2874%29.png)
+
+* After you confirm your email you are taken to password setup, as shown below:
+
+![](../../.gitbook/assets/image%20%2884%29.png)
+
+* As soon as you click **Continue** on the password page, rocket.chat will start creating your cloud account, as shown below:
+
+![](../../.gitbook/assets/image%20%2887%29.png)
+
+* Copy and share the link to your new rocket.chat cloud account with your colleagues. Hit **Start now** to set up your new rocket.chat cloud account.
+
+![](../../.gitbook/assets/image%20%2879%29.png)
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/README.md

+---
+description: >-
+  You can use your cloud account to manage things like, your plan, your users,
+  contact support or cancel your rocket.chat subscription.
+---
+
+# Manage your cloud account
+
+To access your rocket.chat cloud account:
+
+1. Go to [https://cloud.rocket.chat/](https://cloud.rocket.chat/)
+2. Enter your email address and password.
+3.  Hit **Log** **in**.
+
+![](../../../.gitbook/assets/image%20%2892%29.png)
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/invoices.md

+---
+description: Check and download your invoices.
+---
+
+# Invoices
+
+See the list of your invoices here.
+
+![](../../../.gitbook/assets/image%20%28102%29.png)
+
+To download an invoice:
+
+1. Click download.
+
+![](../../../.gitbook/assets/image%20%2897%29.png)
+
+![](../../../.gitbook/assets/image%20%2898%29.png)
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/organization-settings.md

+# Organization Settings
+
+If you want to mention additional details of your company, you can do it here:
+
+![](../../../.gitbook/assets/image%20%28125%29.png)
+
+
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/payment-methods.md

+---
+description: You can manage your credit cards here.
+---
+
+# Payment Methods
+
+
+
+You can add multiple credit cards here. 
+
+Add a new credit card, as shown below:
+
+![](../../../.gitbook/assets/image%20%28106%29.png)
+
+Delete a card, as shown below:
+
+![](../../../.gitbook/assets/image%20%28120%29.png)
+
+Set a card as your default payment method. 
+
+![](../../../.gitbook/assets/image%20%28113%29.png)
+
+If you have only one credit card added, it is impossible for you to delete the only payment method on your own. Please contact [support@rocket.chat](mailto:support@rocket.chat) to get it deleted.
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/profile.md

+---
+description: >-
+  You can manage (change phone number or password) your cloud account profile
+  here.
+---
+
+# Profile
+
+To manage your profile:
+
+1. Click Profile. 
+2. Change your password.
+3. Save changes, as shown below:
+
+![](../../../.gitbook/assets/image%20%28103%29.png)
+
+
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/support.md

+# Support Ticketing System
+
+To get support from us, click **Support**, as shown below:
+
+![](../../../.gitbook/assets/image%20%28121%29.png)
+
+
+
+## Ticketing System
+
+You are directed to rocket.chat ticketing system, as shown below:
+
+![](../../../.gitbook/assets/image%20%28109%29.png)
+
+### Sign up
+
+Click sign up, as shown below:
+
+![](../../../.gitbook/assets/image%20%28105%29.png)
+
+Enter your name and email address.
+
+![](../../../.gitbook/assets/image%20%28112%29.png)
+
+![](../../../.gitbook/assets/image%20%28114%29.png)
+
+You receive the following invitation email.
+
+![](../../../.gitbook/assets/image%20%28108%29.png)
+
+Accept it and you are directed to the registration link, where you can set up your password, as shown below:
+
+![](../../../.gitbook/assets/image%20%28118%29.png)
+
+![](../../../.gitbook/assets/image%20%28119%29.png)
+
+You can create a new ticket in the My Area tab, as shown below:
+
+![](../../../.gitbook/assets/image%20%28107%29.png)
+
+{% hint style="info" %}
+If you want to obtain service under the service-level agreement \(SLA\), please make sure that use our ticketing system. Tickets received from personal emails are not entertained by rocket.chat
+{% endhint %}
+
+You can also make use of our knowledge base and check out the articles here:
+
+![](../../../.gitbook/assets/image%20%28117%29.png)
+
+
+

rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/workspaces.md

+---
+description: You can manage your workspaces here.
+---
+
+# Workspaces
+
+As soon as you log in, you will see the list of workspaces linked to your cloud account, as shown below:
+
+![](../../../.gitbook/assets/image%20%2895%29.png)
+
+Click the Add button to add your self-managed workspace.
+
+![](../../../.gitbook/assets/image%20%2894%29.png)
+
+![](../../../.gitbook/assets/image%20%2896%29.png)
+
+{% hint style="info" %}
+If you want to have multiple cloud workspaces under the same cloud account, please reach out to us at [support@rocket.chat](mailto:support@rocket.chat)
+{% endhint %}
+
+If you click on a workspace, you can check the following details.
+
+![](../../../.gitbook/assets/image%20%28126%29.png)
+
+#### 
+
+{% hint style="info" %}
+After your first sign up, you are given a 14 days' trial of the **Gold** plan. On the 15th day, you are charged according to your chosen plan.
+{% endhint %}
+
+ 
+

rocket.chat-saas/cloud-account/set-up-your-new-cloud-account.md

+---
+description: >-
+  The setup wizard guides you through the process of setting up your first admin
+  user, configuring your organization and registering your server to receive
+  free push notifications, and more.
+---
+
+# Cloud account Setup Wizard
+
+## Setting up the first admin user
+
+To set up your first admin user:
+
+1. Enter the admin's **Name**.
+2. Enter the admin's **Username**.
+3. Enter the admin's **Organization Email.**
+4. Enter the **Password**.
+5. Hit **Continue**, as shown below:
+
+![](../../.gitbook/assets/image%20%2889%29.png)
+
+## Configuring your organization
+
+To configure your organization :
+
+1. Choose **Organization Type**.
+2. Enter the **Organization Name**.
+3. Select your **Industry.**
+4. Select the **Size** of your organization.
+5. Choose your **Country**.
+6. Enter the URL of your official **Website**.  
+7. Hit **Continue**, as shown below:
+
+![](../../.gitbook/assets/image%20%2882%29.png)
+
+## Enter your server information 
+
+
+
+To enter your server information:
+
+1. **Site** **Name** is populated automatically.
+2. Choose your **Language**.
+3. Select your **Server Type;** Public or Private team. 
+4. Choose if you want to **Auto opt-in new users for Two Factor via Email**, or not.
+5. Hit **Continue**, as shown below:
+
+![](../../.gitbook/assets/image%20%2883%29.png)
+
+## Register server
+
+1. Read and agree to the Terms and Privacy Policy.
+2. Hit **Continue**, as shown below:
+
+![](../../.gitbook/assets/image%20%2893%29.png)
+
+Verify your password to continue.
+
+![](../../.gitbook/assets/image%20%2876%29.png)
+
+Your workspace is ready. Click **Go to your workspace** to access it.
+
+![](../../.gitbook/assets/image%20%2888%29.png)
+
+![](../../.gitbook/assets/image%20%2878%29.png)
+
+
+
+
+