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## Rocket.Chat SaaS
* [Create your new cloud account](rocket.chat-saas/create-new-cloud-account.md)
* [Cloud account Setup Wizard](rocket.chat-saas/set-up-your-new-cloud-account.md)
* [Manage your cloud account](rocket.chat-saas/manage-your-workspace-on-cloud-account/README.md)
* [Workspaces](rocket.chat-saas/manage-your-workspace-on-cloud-account/workspaces.md)
* [Profile](rocket.chat-saas/manage-your-workspace-on-cloud-account/profile.md)
* [Invoices](rocket.chat-saas/manage-your-workspace-on-cloud-account/invoices.md)
* [Payment Methods](rocket.chat-saas/manage-your-workspace-on-cloud-account/payment-methods.md)
* [Support Ticketing System](rocket.chat-saas/manage-your-workspace-on-cloud-account/support.md)
* [Organization Settings](rocket.chat-saas/manage-your-workspace-on-cloud-account/organization-settings.md)
* [Cloud Account](rocket.chat-saas/cloud-account/README.md)
* [Create your new cloud account](rocket.chat-saas/cloud-account/create-new-cloud-account.md)
* [Cloud account Setup Wizard](rocket.chat-saas/cloud-account/set-up-your-new-cloud-account.md)
* [Manage your cloud account](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/README.md)
* [Workspaces](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/workspaces.md)
* [Profile](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/profile.md)
* [Invoices](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/invoices.md)
* [Payment Methods](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/payment-methods.md)
* [Support Ticketing System](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/support.md)
* [Organization Settings](rocket.chat-saas/cloud-account/manage-your-workspace-on-cloud-account/organization-settings.md)
* [FAQ](rocket.chat-saas/faq.md)
## Legal
......
---
description: >-
Cloud account gives you limited access to manage your rocket.chat workspace.
It's available both for self-managed as well as SaaS customers.
---
# Cloud Account
The following topics give you all the information you need regarding the setup and usage of your new rocket.chat cloud account.
---
description: >-
Cloud account gives you limited access to manage your rocket.chat workspace.
It's available both for self-managed as well as SaaS customers.
---
# Create your new cloud account
If you are a self-managed customer cloud account is optional but if you are a SaaS customer, it is created by default when you first create your workspace with us.
## To create a new cloud account:
* Go to rocket.chat
* Click Pricing.
![](../../.gitbook/assets/image%20%2877%29.png)
* Hit SaaS.
![](../../.gitbook/assets/image%20%2881%29.png)
* Select your desired SaaS package. Note that if you select **Bronze** or **Silver** you will proceed with a full-featured **Gold** trial.
* You will be directed cloud.rocket.chat website.
* Enter your details as follows:
1. Enter a coupon code if you have any.
2. Enter your name.
3. Enter your email address.
4. Click continue.
![](../../.gitbook/assets/image%20%2886%29.png)
* Please enter your workspace details on the next window:
1. Enter your new workspace name.
2. Select region.
3. Confirm the domain name.
4. Agree to the terms of service and privacy policy.
5. Click **Launch Trial**.
![](../../.gitbook/assets/image%20%2875%29.png)
* You are notified that a verification email has been sent to your email address.
![](../../.gitbook/assets/image%20%2880%29.png)
* Open your email account and confirm your email address.
![](../../.gitbook/assets/image%20%2874%29.png)
* After you confirm your email you are taken to password setup, as shown below:
![](../../.gitbook/assets/image%20%2884%29.png)
* As soon as you click **Continue** on the password page, rocket.chat will start creating your cloud account, as shown below:
![](../../.gitbook/assets/image%20%2887%29.png)
* Copy and share the link to your new rocket.chat cloud account with your colleagues. Hit **Start now** to set up your new rocket.chat cloud account.
![](../../.gitbook/assets/image%20%2879%29.png)
---
description: >-
You can use your cloud account to manage things like, your plan, your users,
contact support or cancel your rocket.chat subscription.
---
# Manage your cloud account
To access your rocket.chat cloud account:
1. Go to [https://cloud.rocket.chat/](https://cloud.rocket.chat/)
2. Enter your email address and password.
3. Hit **Log** **in**.
![](../../../.gitbook/assets/image%20%2892%29.png)
---
description: Check and download your invoices.
---
# Invoices
See the list of your invoices here.
![](../../../.gitbook/assets/image%20%28102%29.png)
To download an invoice:
1. Click download.
![](../../../.gitbook/assets/image%20%2897%29.png)
![](../../../.gitbook/assets/image%20%2898%29.png)
# Organization Settings
If you want to mention additional details of your company, you can do it here:
![](../../../.gitbook/assets/image%20%28125%29.png)
---
description: You can manage your credit cards here.
---
# Payment Methods
You can add multiple credit cards here.
Add a new credit card, as shown below:
![](../../../.gitbook/assets/image%20%28106%29.png)
Delete a card, as shown below:
![](../../../.gitbook/assets/image%20%28120%29.png)
Set a card as your default payment method.
![](../../../.gitbook/assets/image%20%28113%29.png)
If you have only one credit card added, it is impossible for you to delete the only payment method on your own. Please contact [support@rocket.chat](mailto:support@rocket.chat) to get it deleted.
---
description: >-
You can manage (change phone number or password) your cloud account profile
here.
---
# Profile
To manage your profile:
1. Click Profile.
2. Change your password.
3. Save changes, as shown below:
![](../../../.gitbook/assets/image%20%28103%29.png)
# Support Ticketing System
To get support from us, click **Support**, as shown below:
![](../../../.gitbook/assets/image%20%28121%29.png)
## Ticketing System
You are directed to rocket.chat ticketing system, as shown below:
![](../../../.gitbook/assets/image%20%28109%29.png)
### Sign up
Click sign up, as shown below:
![](../../../.gitbook/assets/image%20%28105%29.png)
Enter your name and email address.
![](../../../.gitbook/assets/image%20%28112%29.png)
![](../../../.gitbook/assets/image%20%28114%29.png)
You receive the following invitation email.
![](../../../.gitbook/assets/image%20%28108%29.png)
Accept it and you are directed to the registration link, where you can set up your password, as shown below:
![](../../../.gitbook/assets/image%20%28118%29.png)
![](../../../.gitbook/assets/image%20%28119%29.png)
You can create a new ticket in the My Area tab, as shown below:
![](../../../.gitbook/assets/image%20%28107%29.png)
{% hint style="info" %}
If you want to obtain service under the service-level agreement \(SLA\), please make sure that use our ticketing system. Tickets received from personal emails are not entertained by rocket.chat
{% endhint %}
You can also make use of our knowledge base and check out the articles here:
![](../../../.gitbook/assets/image%20%28117%29.png)
---
description: You can manage your workspaces here.
---
# Workspaces
As soon as you log in, you will see the list of workspaces linked to your cloud account, as shown below:
![](../../../.gitbook/assets/image%20%2895%29.png)
Click the Add button to add your self-managed workspace.
![](../../../.gitbook/assets/image%20%2894%29.png)
![](../../../.gitbook/assets/image%20%2896%29.png)
{% hint style="info" %}
If you want to have multiple cloud workspaces under the same cloud account, please reach out to us at [support@rocket.chat](mailto:support@rocket.chat)
{% endhint %}
If you click on a workspace, you can check the following details.
![](../../../.gitbook/assets/image%20%28126%29.png)
####
{% hint style="info" %}
After your first sign up, you are given a 14 days' trial of the **Gold** plan. On the 15th day, you are charged according to your chosen plan.
{% endhint %}
---
description: >-
The setup wizard guides you through the process of setting up your first admin
user, configuring your organization and registering your server to receive
free push notifications, and more.
---
# Cloud account Setup Wizard
## Setting up the first admin user
To set up your first admin user:
1. Enter the admin's **Name**.
2. Enter the admin's **Username**.
3. Enter the admin's **Organization Email.**
4. Enter the **Password**.
5. Hit **Continue**, as shown below:
![](../../.gitbook/assets/image%20%2889%29.png)
## Configuring your organization
To configure your organization :
1. Choose **Organization Type**.
2. Enter the **Organization Name**.
3. Select your **Industry.**
4. Select the **Size** of your organization.
5. Choose your **Country**.
6. Enter the URL of your official **Website**.
7. Hit **Continue**, as shown below:
![](../../.gitbook/assets/image%20%2882%29.png)
## Enter your server information
To enter your server information:
1. **Site** **Name** is populated automatically.
2. Choose your **Language**.
3. Select your **Server Type;** Public or Private team.
4. Choose if you want to **Auto opt-in new users for Two Factor via Email**, or not.
5. Hit **Continue**, as shown below:
![](../../.gitbook/assets/image%20%2883%29.png)
## Register server
1. Read and agree to the Terms and Privacy Policy.
2. Hit **Continue**, as shown below:
![](../../.gitbook/assets/image%20%2893%29.png)
Verify your password to continue.
![](../../.gitbook/assets/image%20%2876%29.png)
Your workspace is ready. Click **Go to your workspace** to access it.
![](../../.gitbook/assets/image%20%2888%29.png)
![](../../.gitbook/assets/image%20%2878%29.png)
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