Unverified Commit 9df25853 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
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GitBook: [master] 634 pages and 11 assets modified

parent 9e27d665
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......@@ -97,6 +97,7 @@
* [Agents](guides/administrator-guides/omnichannel/agents.md)
* [Departments](guides/administrator-guides/omnichannel/departments.md)
* [Business Hours](guides/administrator-guides/omnichannel/multiple-business-hours.md)
* [Monitors](guides/administrator-guides/omnichannel/monitors.md)
* [Priority queue](guides/administrator-guides/omnichannel/priority-queue.md)
* [Omnichannel Queue Types](guides/administrator-guides/omnichannel/livechat-queues.md)
* [Integrating Livechat with Facebook Messenger](guides/administrator-guides/omnichannel/omnichannel-integration.md)
......
......@@ -10,7 +10,7 @@ To access **Agents** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%284%29.png)
![](../../../.gitbook/assets/0%20%285%29.png)
Settings appear, as shown below:
......@@ -28,7 +28,7 @@ Settings appear, as shown below:
1. The user has the Agent role now, as shown below:
![](../../../.gitbook/assets/4%20%284%29.png)
![](../../../.gitbook/assets/4%20%285%29.png)
**To Search an agent by name:**
......@@ -40,5 +40,5 @@ Enter the agent’s name in the search bar, as shown below:
To remove a user from the list of agents, hit **remove**, as shown below:
![](../../../.gitbook/assets/6%20%284%29.png)
![](../../../.gitbook/assets/6%20%285%29.png)
......@@ -10,7 +10,7 @@ To access **Managers** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%285%29.png)
![](../../../.gitbook/assets/0%20%286%29.png)
Settings appear, as shown below:
......
---
description: >-
In this menu, you can assign any user the Monitor role. You can also search a
user in the list of Monitors and remove a user from the list.
---
# Monitors
To access **Monitors** settings:
Go to Omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%284%29.png)
Settings appear, as shown below:
![](../../../.gitbook/assets/1%20%286%29.png)
## **To assign a user the Monitor role:**
1. Select the user from the drop-down, as shown below:
![](../../../.gitbook/assets/2%20%286%29.png)
1. Hit **Add**.
![](../../../.gitbook/assets/3%20%285%29.png)
1. The user has the Monitor role now, as shown below:
![](../../../.gitbook/assets/4%20%284%29.png)
## **To Search a Monitor by name:**
Enter the Monitor’s name in the search bar, as shown below:
![](../../../.gitbook/assets/5%20%286%29.png)
## **To remove a user from Monitor’s list:**
To remove a user from the list of monitors, hit **remove**, as shown below:
![](../../../.gitbook/assets/6%20%284%29.png)
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