Unverified Commit ae0e8ade authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
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GitBook: [master] 644 pages and 4 assets modified

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* [Custom Fields](guides/administrator-guides/omnichannel/custom-fields.md)
* [Livechat Triggers](guides/administrator-guides/omnichannel/livechat-triggers.md)
* [Livechat Widget Installation](guides/administrator-guides/omnichannel/livechat-widget-installation.md)
* [Livechat Appearance](guides/administrator-guides/omnichannel/livechat-appearance.md)
* [Omnichannel Appearance](guides/administrator-guides/omnichannel/livechat-appearance.md)
* [Webhook](guides/administrator-guides/omnichannel/webhook.md)
* [Business Hours](guides/administrator-guides/omnichannel/multiple-business-hours.md)
* [Monitors](guides/administrator-guides/omnichannel/monitors.md)
* [Units](guides/administrator-guides/omnichannel/units.md)
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livechat widget.
---
# Livechat Appearance
# Omnichannel Appearance
To access **Livechat Appearance** settings:
To access **Omnichannel Appearance** settings:
Go to **Livechat Appearance** in the omnichannel panel settings, as shown below:
Go to **Omnichannel Appearance** in the omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%2812%29.png)
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---
description: >-
Webhooks allow you to integrate the rocket.chat omnichannel to any third-party
system, e.g., CRM, Zoho, etc
---
# Webhook
To access **Webhooks** settings:
Go to **Webhooks** in the omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%2814%29.png)
1. Get the Webhook URL from the system you want to connect.
2. Enter the secret token.
3. Select the action/s you want this integration to have.
![](../../../.gitbook/assets/1%20%2814%29.png)
If you select Chat Start
![](../../../.gitbook/assets/2%20%2813%29.png)
Rocket.chat will send a webhook to the external system telling it that a new conversation has started, as shown below:
![](../../../.gitbook/assets/3%20%2813%29.png)
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