| `/livechat/analytics/agents/average-service-time` | agent average service time | [Info ](https://docs.rocket.chat/api/rest-api/methods/livechat/agents-available-for-service-time) |
| `/livechat/analytics/agents/total-service-time` | agent total service time | [Info](https://docs.rocket.chat/api/rest-api/methods/livechat/agents-total-service-time) |
| `/livechat/analytics/agents/available-for-service-history` | \#\# | Link |