Unverified Commit cfa68e18 authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot

GitBook: [master] 647 pages and 2 assets modified

parent 9d81c30c
......@@ -64,7 +64,7 @@ You can also see the **percentage of conversations**, an **average of chat durat
### Details of productivity matrices:
![](../../../.gitbook/assets/10%20%284%29.png)
![](../../../.gitbook/assets/image%20%2871%29.png)
**Average of Response Time:** This matrix represents the average of your agent’s team’s responses to all the conversations that are automatically assigned to them during a selected time.
......@@ -76,5 +76,5 @@ You can also see the **Average of First Response Time**, **Best First Response T
![](../../../.gitbook/assets/11%20%284%29.png)
![](../../../.gitbook/assets/12%20%284%29.png)
![](../../../.gitbook/assets/image%20%2872%29.png)
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