Unverified Commit e1c893db authored by Faria Masood's avatar Faria Masood Committed by gitbook-bot
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GitBook: [master] 3 pages and 7 assets modified

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......@@ -104,6 +104,7 @@
* [Livechat Appearance](guides/administrator-guides/omnichannel/livechat-appearance.md)
* [Business Hours](guides/administrator-guides/omnichannel/multiple-business-hours.md)
* [Monitors](guides/administrator-guides/omnichannel/monitors.md)
* [Units](guides/administrator-guides/omnichannel/units.md)
* [Priority queue](guides/administrator-guides/omnichannel/priority-queue.md)
* [Omnichannel Queue Types](guides/administrator-guides/omnichannel/livechat-queues.md)
* [Integrating Livechat with Facebook Messenger](guides/administrator-guides/omnichannel/omnichannel-integration.md)
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......@@ -22,11 +22,11 @@ You can customize the widget in the following four states.
4. Show your agent’s information if you want. This information is the username.
5. Show your agent’s email address if you prefer, as shown below:
![](../../../.gitbook/assets/1%20%2812%29.png)
![](../../../.gitbook/assets/1%20%2813%29.png)
So according to the above settings, during online hours, your livechat widget appears, as shown below:
![](../../../.gitbook/assets/2%20%2811%29.png)
![](../../../.gitbook/assets/2%20%2812%29.png)
## Omnichannel Offline
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---
description: 'Using units, you can group your departments for management purposes.'
---
# Units
Suppose you are a manager or a monitor and want to oversee multiple departments, you can make a unit of those departments and manage it.
To access **Units** settings:
Go to **Units** in the omnichannel panel settings, as shown below:
![](../../../.gitbook/assets/0%20%2813%29.png)
You can see the list of units.
## To create a new Unit:
1. Hit New Unit.
![](../../../.gitbook/assets/1%20%2812%29.png)
The new unit creation pane will appear.
![](../../../.gitbook/assets/2%20%2811%29.png)
1. Name your new unit.
2. Set its visibility. Private/Public
3. Add the desired departments to your unit.
4. Assign monitors.
5. Hit **Save**.
As shown below:
![](../../../.gitbook/assets/3%20%2812%29.png)
Your newly created unit will appear in the list, as shown below:
![](../../../.gitbook/assets/4%20%2812%29.png)
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