Commit 0766627f authored by isabellarussell's avatar isabellarussell

Merge branch 'master' into blog_post_ios_3_1_0

parents 14b0936c d5a9cb3c
......@@ -6,7 +6,7 @@ paginate_path: /blog/page/:num/
paginate: 8
# bump if alterting styles
version: 43
version: 44
# read speed
wpm: 160
......
......@@ -35,6 +35,7 @@
{% endcomment %}
{% include gtm/body.html %}
{{ content }}
<script src="/jquery.js"></script>
<script src="/main.js"></script>
<script src="/redirect.js"></script>
<!--[if IE]>
......
......@@ -3,7 +3,7 @@ layout: default
theme: light
---
<div class="app-header {% if page.theme == 'light' %}app-header--light{% elsif page.theme == 'dark' %}app-header--black{% endif %}">
<div class="app-header {% if page.theme == 'light' %}app-header--light{% else %}app-header--black{% endif %}">
<header class="app-header_wrap headroom--top">
<div class="container">
<h1 class="app-header_logo">
......@@ -18,15 +18,14 @@ theme: light
<nav class="app-header_menu">
<ul>
<li><a {% if page.class == 'cloud' %}class="current-page"{%endif%} href="/cloud">Cloud</a></li>
<li><a {% if page.class == 'install' %}class="active"{%endif%} href="/install">Install</a></li>
<li><a {% if page.class == 'support' %}class="current-page"{%endif%} href="/support">Support</a></li>
<li><a {% if page.class == 'pricing' %}class="current-page"{%endif%} href="/pricing">Pricing</a></li>
<li><a {% if page.class == 'community' %}class="current-page"{%endif%} href="/community">Community</a></li>
<li><a {% if page.class == 'docs' %}class="current-page"{%endif%} href="/docs/">Docs</a></li>
<li><a {% if page.class == 'blog' %}class="current-page"{%endif%} href="/blog/">Blog</a></li>
<li><a {% if page.class == 'docs' %}class="current-page"{%endif%} href="/docs">Docs</a></li>
<li><a {% if page.class == 'blog' %}class="current-page"{%endif%} href="/blog">Blog</a></li>
<li><a {% if page.class == 'contact' %}class="current-page"{%endif%} href="/contact">Contact</a></li>
</ul>
<a class="app-header_install" href="/cloud"><span><img src="/images/default/cloud.svg" alt="Install"></span> Try now</a>
<a class="app-header_install" href="/pricing"><span><img src="/images/default/cloud.svg" alt="Install"></span> Try now</a>
</nav>
</div>
......@@ -43,8 +42,7 @@ theme: light
<label for="menu1" class="app-footer_pre-menu">Product</label>
<ul class="app-footer_nav">
<li><a href="/">Rocket.Chat</a></li>
<li><a href="/support">Support</a></li>
<li><a href="/cloud">Cloud</a></li>
<li><a href="/pricing">Pricing</a></li>
<li><a href="/bots">Bots</a></li>
<li><a href="/community">Community</a></li>
<li><a href="/webinars">Webinars</a></li>
......@@ -81,7 +79,7 @@ theme: light
<input id="menu4" type="checkbox" />
<label for="menu4" class="app-footer_pre-menu">Get started</label>
<ul class="app-footer_nav">
<li><a class="app-footer_install" target="_blank" rel="noopener noreferrer" href="//rocket.chat/cloud"><span><img src="/images/default/cloud.svg" alt="Free trial"></span> Cloud trial</a></li>
<li><a class="app-footer_install" target="_blank" rel="noopener noreferrer" href="//rocket.chat/pricing"><span><img src="/images/default/cloud.svg" alt="Free trial"></span> Cloud trial</a></li>
<li><a class="app-footer_install" href="/install" title="install"><span style="margin-top: -0.1em;"><img src="/images/default/install.svg" alt="Install" style="margin-top: 0.35em"></span> Install server</a></li>
</ul>
</div>
......
---
title: "Introducing Rocket.Chat Marketplace"
categories:
- News
- Product
date: 2018-08-31 8:00:00
author: Isabella Russell
cover: /images/posts/2018/08/marketplace-post/Marketplace-cover.png
featured: true
---
<br/>
<br/>
*Rocket.Chat Marketplace is set to launch soon but, in the meantime, we want to give you all a little preview of what's to come! Our Marketing Lead Isabella sat down with CEO Gabriel Engel to discuss what Marketplace will bring to the table and how it will fit into the platform's wider aims going forward.*
**So, first things first Gabriel, what is Marketplace?**
Rocket.Chat Marketplace will be a central space for all Rocket.Chat apps to be browsed and downloaded. Apps will be additional features that will facilitate the customization of Rocket.Chat, so that it can be used in its most basic form but can also be upgraded with as many apps as the user needs.
The goal for Marketplace is to make the most comprehensive app framework for the most powerful collaboration platform, which in turn ties into the wider aim underpinning the launch of Marketplace which is a move towards Rocket.Chat’s aim of becoming a fully-fledged platform rather than just a communication app.
Marketplace will be a way to offer recognition to those who continue to help build Rocket.Chat and will eventually build an economy around the community with paid-for apps.
It will help to prevent bottlenecks that clog up the GitHub repo with feature requests for the main product, limit the number of issues and merging by turning them into app suggestions instead. This will allow us to avoid bloating the main product with more features and offer users the choice to add them as needed, resulting in a leaner product which can then be boosted on demand with more features.
This will result in less friction for non-technical users who will find it easier to customize their app, and is also more maintainable for devs as the code changes less often and will benefit from auto-updates.
**Where does the community fit into this project?**
Marketplace will enable us to begin building an economy around our existing ecosystem by channelling community input into app suggestions, all the while involving it more directly in the process of building apps.
Marketplace will empower the community by providing a platform for sharing work and for recognition beyond simply peer-based praise.
By creating apps on Marketplace, the main code will be less susceptible to change. It will also give direct access to enabling the sharing of code with others. In other words, it will encourage community sharing of code while keeping the core code itself from being modified. The platform will also help with auto-updates as each new app will be an original build and so will auto-update itself.
**How will the marketplace work? How do apps make it to the marketplace? What criteria will they need to satisfy to achieve marketplace standards?**
Over time, Marketplace will become a fully-fledged shopfront-style platform where devs will create an account and upload apps to the Marketplace with a degree of app review before new apps can go live. This review process will eventually become automated.
Rocket.Chat will gradually adopt a hands-off approach, although some apps will be given a type of ‘Verified’ status. Once the Marketplace has enough apps and contributors charts with categories such as ‘Most Popular’ will be added.
**What were the key goals you wanted to achieve with the UX and UI of Marketplace? What makes it stand out?**
The focal element of the design process has been for apps to be easy to find and to have a robust and thorough search function. Search by category will be available, and there will be a Featured section on the homepage. Product shots and feature lists will help with clarity for each app.
Offer bundles with compatible apps will also be available and will help users identify apps they tend to use together, on a day to day basis.
The apps themselves will help improve the UI of Rocket.Chat. As mentioned above, the Marketplace will empower both technical users who may want to continue contributing features while being remunerated, and non-technical users who will find it easier to customize and choose the features they wish to see in their platform.
**How will Marketplace be run once it launches? How will you distribute apps?**
Marketplace will emerge to the public in a phased approach, with a simpler version released first that will be open to community feedback. The best place to offer feedback is on our dedicated [Forum](https://forums.rocket.chat/c/rocket-chat-apps).
The day to day running of Marketplace will be done by its dedicated in-house team who will initially review apps, and our support team will receive training to incorporate marketplace into their remit. All apps will, however, be uploaded with the contact details of their publisher made publicly available, so any app-related support will fall to the app publisher, not Rocket.Chat who will be responsible for support related to the correct functioning of Marketplace as a platform.
Access to apps will be enabled by becoming an admin on a Rocket.Chat server or by creating a developer account directly on Marketplace.
Upload of apps to the store will be done by distribution from a central Marketplace server.
Marketplace will be available at rocket.chat/marketplace and we plan to eventually have a dedicated apps.rocket.chat url.
**How will the RC marketplace compare to competitors’ similar iterations?**
Rocket.Chat Marketplace will go beyond Slack’s App Directory as devs will be able to create new UI elements for the platform, and continue to improve it, in a similar fashion to Wordpress and its constant evolution.
All of our on-premise, Cloud, or third-party hosted users will be able to take advantage of the rich extension and customization possibilities offered by apps on the Marketplace.
......@@ -8,14 +8,14 @@ cover: /images/press/logos/512x512.jpg
featured: true
---
After Slack announced its acquisition and discontinuation of Atlassian HipChat and Stride, HipChat users have voiced their concerns regarding the lack of self-hosted options for team chat and collaboration, as well as some security concerns linked to Cloud versus on-prem options.
After Slack announced its acquisition and discontinuation of Atlassian HipChat and Stride, HipChat users have voiced their concerns regarding the lack of self-hosted options for team chat and collaboration, as well as some security concerns linked to Cloud versus on-prem options.
![rocket.chat team chat platform](/images/posts/2018/08/2018-08-07-welcome-to-rocketchat/rc_descktop_app.png)
There is strong demand from our user community to accommodate the migration of Atlassian HipChat users to Rocket.Chat. In light of this, Rocket.Chat is offering a special Migration Bundle for HipChat Data Center users looking to migrate to its platform.
<br/>
This Migration Bundle includes:
- Import assistance for HipChat Data Center users (a built-in feature in Rocket.Chat)
- [Import](https://rocket.chat/docs/administrator-guides/import/hipchat/) assistance for HipChat Data Center users (a built-in feature in Rocket.Chat)
- Discount on Rocket.Chat for early adopters of our Enterprise Bundle offer (includes Enterprise and Tech Support)
[Contact us](https://rocket.chat/contact) to learn more about the Migration Bundle and how it could work for your team as an alternative to HipChat or a move to Slack.
......@@ -34,4 +34,4 @@ Communicate securely in Rocket.Chat’s workspace thanks to username restriction
[Rocket.Chat](https://rocket.chat/install) on your own servers manually, with automation tools, snaps, PaaS deployments etc., or let us host you securely on our [Cloud](https://rocket.chat/cloud).
We offer both [Self-Hosted](https://rocket.chat/install) and [Cloud](https://rocket.chat/cloud) versions of Rocket.Chat as well an Enterprise version that includes the following: free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers. To discuss how Enterprise and its additional features could be a fit for you and your team, [contact us](mailto:contact@rocket.chat).
We offer both [Self-Hosted](https://rocket.chat/install) and [Cloud](https://rocket.chat/cloud) versions of Rocket.Chat as well an Enterprise version that includes the following: free audio and video conferencing, guest access, screen sharing, file sharing, LiveChat, LDAP Group Sync, two-factor authentication (2FA), E2E encryption, SSO, and dozens of OAuth providers. To discuss how Enterprise and its additional features could be a fit for you and your team, [contact us](https://rocket.chat/contact).
......@@ -42,6 +42,7 @@
padding-left: $gutter;
margin-top: .3em;
@include align-self(flex-start);
height: 1.5em;
}
.card--shadow {
......
.cloud-hero__image {
.pricing-hero__image {
position: absolute;
top: -50%;
left: 0;
......@@ -16,7 +16,7 @@
}
}
body.cloud {
body.pricing {
.headroom--top {
&.app-header_wrap {
background: none !important;
......@@ -70,6 +70,40 @@ body.cloud {
}
}
.switch-container {
display: flex;
width: 369px;
margin: 0 auto;
justify-content: space-between;
}
.col.title {
margin-bottom: 102px;
}
.switch{
border-radius: 2px;
height: 43px;
width: 184px;
background: #A3B4CC;
&.active {
background: #030c1a;
}
p {
color: #FFFFFF;
font-size: 16px;
font-weight: 500;
text-align: center;
letter-spacing: 0.25px;
line-height: 42px;
}
}
.self-managed__container {
display: none;
}
// only IE
@media screen and (-ms-high-contrast: active), (-ms-high-contrast: none) {
@include headerStyle();
......
.support-hero__image {
position: absolute;
top: 0;
left: 0;
right: 0;
bottom: 0;
z-index: -1;
background-image: url("../images/support/hero.jpg");
background-position: center bottom;
background-repeat: no-repeat;
background-size: 100% auto;
@media screen and (min-width: $tablet) {
bottom: -15%;
}
@media screen and (min-width: 72em) {
top: -10%;
bottom: -40%;
background-position: center top;
}
}
This diff is collapsed.
......@@ -67,7 +67,7 @@ redirect_from:
<div class="col">
<div class="card card--full-height theme_box--dark-strong theme_type--dark">
<div class="flex-grid">
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/writte _documentation.png" alt="Documentation & Tutorials" /></div>
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/writte_documentation.png" alt="Documentation & Tutorials" /></div>
<div class="col no-gutter">
<h3 class="display--small theme_type--dark"><strong>Write Documentation</strong></h3>
<p class="theme_type--grey">You don't have to be a developer to contribute to Rocket.Chat. You can create new or update old Rocket.Chat.Docs articles or tutorials directly through GitHub.</p>
......
......@@ -107,7 +107,7 @@ theme: dark
<div class="col">
<div class="card card--full-height theme_box--dark-strong theme_type--dark">
<div class="flex-grid">
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/support/githubissues.png" alt="Github Issues" /></div>
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/squash_bugs.png" alt="Github Issues" /></div>
<div class="col no-gutter">
<h3 class="display--small theme_type--dark"><strong>Features or Bugs</strong></h3>
<p class="theme_type--grey">If you think you've found a bug or would like to request a feature for Rocket.Chat, join GitHub and search through the existing issues or create a new one if one doesn't exist.</p>
......@@ -120,7 +120,7 @@ theme: dark
<div class="col">
<div class="card card--full-height theme_box--dark-strong theme_type--dark">
<div class="flex-grid">
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/support/doc.png" alt="Documentation & Tutorials" /></div>
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/writte_documentation.png" alt="Documentation & Tutorials" /></div>
<div class="col no-gutter">
<h3 class="display--small theme_type--dark"><strong>Documentation & Tutorials</strong></h3>
<p class="theme_type--grey">The Rocket.Chat documentation has guides to help users, administrators and developers use, manage, customize and develop for Rocket.Chat.</p>
......@@ -136,7 +136,7 @@ theme: dark
<div class="col">
<div class="card card--full-height theme_box--dark-strong theme_type--dark">
<div class="flex-grid">
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/support/forum.png" alt="Rocket.Chat Forums" /></div>
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/forum.png" alt="Rocket.Chat Forums" /></div>
<div class="col no-gutter">
<h3 class="display--small theme_type--dark"><strong>Forums</strong></h3>
<p class="theme_type--grey">To discuss Rocket.Chat development with the Rocket.Chat team and community join our Discourse forum.</p>
......@@ -165,7 +165,7 @@ theme: dark
<div class="col">
<div class="card card--full-height theme_box--dark-strong theme_type--dark">
<div class="flex-grid">
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/support/forum.png" alt="Rocket.Chat Forums" /></div>
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/chat_with_us.png" alt="Rocket.Chat Forums" /></div>
<div class="col no-gutter">
<h3 class="display--small theme_type--dark"><strong>Chat with Us</strong></h3>
<p class="theme_type--grey">Chat with us and thousands of developers who are creating the best chat platform on the Rocket.Chat open server.</p>
......@@ -178,7 +178,7 @@ theme: dark
<div class="col">
<div class="card card--full-height theme_box--dark-strong theme_type--dark">
<div class="flex-grid">
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/support/video.png" alt="Tutorial Videos" /></div>
<div class="col--fourth no-gutter"><img class="card_icon" src="/images/community/come_meet_us.png" alt="Tutorial Videos" /></div>
<div class="col no-gutter">
<h3 class="display--small theme_type--dark"><strong>Come Meet Us</strong></h3>
<p class="theme_type--grey">Come say hi at a local meetup or conference, tell us how you customized it to suit your needs and improved your team’s communication.</p>
......
......@@ -20,13 +20,22 @@ redirect_from:
<div class="home-landingpage__stars"></div>
<div class="home-landingpage__planets"></div>
<section class="banner container">
<div class="col">
<div class="banner_wrap align--center {% if page.theme == 'light' %}card theme_box--light{% else %}card theme_box--dark-strong{% endif %}">
<div class="{% if page.theme == 'dark' %}theme_type--grey{% endif %}"> Moving from Atlassian? 🚀 <a target="_blank" href="https://rocket.chat/2018/08/07/welcome-to-rocketchat/" rel="noopener noreferrer"> <strong>Welcome to Rocket.Chat!</strong></a>
</div>
</div>
</section>
<div class=" home-hero">
<section class="container">
<div class="home-hero_wrap home-landingpage">
<h1 class="display--big theme_type--dark">Open Source Team Communication</h1>
<p class="display--small theme_type--grey">Rocket.Chat is free, unlimited and open source. Replace email, HipChat &amp; Slack with the ultimate team chat software solution.</p>
<div class="install">
<a href="/cloud" rel="noopener noreferrer" class="button">Start cloud trial</a>
<a href="/pricing" rel="noopener noreferrer" class="button">Start cloud trial</a>
<a href="/install" class="button button--ghost">Install own server</a>
</div>
</div>
......
......@@ -382,3 +382,16 @@ if (document.querySelector(".js-download")) {
);
xhttp.send();
})();
$('.switch').on('click', function () {
$('.switch').removeClass('active');
$(this).addClass(' active');
if ($(this).hasClass('cloud')){
$('.cloud__container').css("display","block");
$('.self-managed__container').css("display","none");
} else if ($(this).hasClass('self-managed')){
$('.cloud__container').css("display","none");
$('.self-managed__container').css("display","block");
}
})
\ No newline at end of file
This diff is collapsed.
......@@ -32,8 +32,7 @@
@import "pages/partner";
@import "pages/contact";
@import "pages/press";
@import "pages/cloud";
@import "pages/support";
@import "pages/pricing";
@import "pages/webinars";
@import "pages/404";
@import "pages/landing";
---
layout: en/default
class: support
title: "On-Premises, Download &amp; Install, Server &amp; Mobile Apps"
description: |
Download &amp; install the latest stable or release candidate version of
Rocket.Chat on your desktop, server, cloud or mobile phone.
permalink: /support
theme: dark
redirect_from:
- /support/
- /help
- /help/
---
<section class="hero">
<h1 class="display--big theme_type--dark">Rocket.Chat Support</h1>
<p class="display--small theme_type--grey">Support and resources from our experts and our community to keep your team connected</p>
<br />
<br />
<a href="/contact#free-resources" class="button--ghost">Free Resources</a>
<a href="#expert-support" class="button">Expert Support</a>
<div class="support-hero__image"></div>
</section>
<div class="space--6"></div>
<section class="container" id="expert-support">
<div class="flex-grid grid--justify-around align--center">
<div class="col--haft">
<p class="label">Expert Support</p>
<h2 class="display theme_type--dark">24/7 Support for your team</h2>
<p class="display--small theme_type--grey">Choose a plan to suit your support needs and keep your team connected, delivered by our team of experts</p>
</div>
</div>
<div class="space--2"></div>
<div class="flex-grid grid--justify-around">
<div class="col--three-quarter table table--two-column table--dark">
<table>
<tbody>
<tr>
<td>
<h2 class="display theme_type--dark">Basic</h2>
<br />
<p class="label theme_type--grey type--nomargin">*from</p>
<p class="display theme_type--dark">$525
<small class="label--small"><span class="label--small theme_type--grey">/mo</span></small>
</p>
<p class="theme_type--grey">For smaller teams who need basic support and help in case of emergencies</p>
<br />
<a class="button" href="/contact/">Contact Us</a>
</td>
</tr>
<tr>
<th><span>For Rocket.Chat Cloud customers</span></th>
</tr>
<tr>
<td><p><img src="/images/default/check.svg" />The basic support plan is already included for Rocket.Chat Cloud customers</p></td>
</tr>
<tr>
<th><span>Support First Response SLA</span></th>
</tr>
<tr>
<td>
<p>Critical business impact <strong>1 hour</strong></p>
<p>Normal business impact <strong>12 hours</strong></p>
<p>Min. business impact <strong>2 business days</strong></p>
</td>
</tr>
<tr>
<th><span>Contact</span></th>
</tr>
<tr>
<td>
<p><strong><img src="/images/default/check.svg" /> Self-help resources</strong></p>
<p><strong><img src="/images/default/check.svg" /> Online ticket creation</strong></p>
<div class="table--layout">
<p><br /></p>
<p><br /></p>
<p><br /></p>
</div>
</td>
</tr>
<tr class="table_hide-mobile">
<th><span>Extra</span></th>
</tr>
<tr class="table_hide-mobile">
<td>
<div class="table--layout">
<p><br /></p>
<p><br /></p>
<p><br /></p>
</div>
</td>
</tr>
</tbody>
</table>
<table>
<tbody>
<tr>
<td>
<h2 class="display theme_type--dark">Premium</h2>
<br />
<p class="label theme_type--grey type--nomargin">*from</p>
<p class="display theme_type--dark">$1,275
<small class="label--small"><span class="label--small theme_type--grey">/mo</span></small>
</p>
<p class="theme_type--grey">For larger teams who need a quicker response and 24/7 phone support</p>
<br />
<a class="button" href="/contact/">Contact Us</a>
</td>
</tr>
<tr>
<th><span>For Rocket.Chat Cloud customers</span></th>
</tr>
<tr>
<td><p>You can upgrade the support plan included on Rocket.Chat Cloud to Premium for <strong>$750</strong>/mo</p></td>
</tr>
<tr>
<th><span>Support First Response SLA</span></th>
</tr>
<tr>
<td>
<p>Critical business impact <strong>30 min</strong></p>
<p>Normal business impact <strong>8 hours</strong></p>
<p>Min. business impact <strong>1 business day</strong></p>
</td>
</tr>
<tr>
<th><span>Contact</span></th>
</tr>
<tr>
<td>
<p><strong><img src="/images/default/check.svg" /> Self-help resources</strong></p>
<p><strong><img src="/images/default/check.svg" /> Online ticket creation</strong></p>
<p><strong><img src="/images/default/check.svg" /> Email support</strong></p>
<p><strong><img src="/images/default/check.svg" /> 24/7 chat support</strong></p>
<p><strong><img src="/images/default/check.svg" /> 24/7 phone support</strong></p>
</td>
</tr>
<tr>
<th><span>Extra</span></th>
</tr>
<tr>
<td>
<p><strong><img src="/images/default/check.svg" /> Account onboarding</strong></p>
<p><strong><img src="/images/default/check.svg" /> Migration assistance</strong></p>
<p><strong><img src="/images/default/check.svg" /> Direct access to product team</strong></p>
</td>
</tr>
</tbody>
</table>
</div>
</div>
</section>
<div class="space--8"></div>
<section class="container">
<div class="flex-grid grid--justify-around">
<div class="col--three-quarter">
<h2 class="display--small theme_type--dark"><strong>Premium Support Explained</strong></h2>
<p class="display--small theme_type--grey">All your questions answered</p>
<br />
<div class="flex-grid">
<div class="col">
<h3 class="theme_type--dark"><strong>*Pricing &amp; Billing</strong></h3>
<p class="theme_type--grey">Displayed prices represent the monthly breakdown for an annual contract; advanced annual payment is required.</p>
<h3 class="theme_type--dark"><strong>Cloud Support</strong></h3>
<p class="theme_type--grey">The Basic support plan is included for paying Cloud customers. Cloud not included with basic support plan.</p>
<h3 class="theme_type--dark"><strong>Point of contact</strong></h3>
<p class="theme_type--grey">Support plans do not include end users. Once a support plan has been purchased it is the business's responsiblity to inform Rocket.Chat who will be their internal point of contact for the support plan. Up to three contacts are permitted per organization. </p>
<h3 class="theme_type--dark"><strong>Critical business impact</strong></h3>
<p class="theme_type--grey">An issue affecting Rocket.Chat that prevents a business from operating as normal. Examples include: data loss or corruption; system crashes; loss of critical functionality; large numbers of users unable to work. </p>
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<h3 class="theme_type--dark"><strong>Minimal business impact</strong></h3>
<p class="theme_type--grey">A question, feature request or documentation issue that does not have an impact on performance.</p>
<h3 class="theme_type--dark"><strong>Self-help resources</strong></h3>
<p class="theme_type--grey">Rocket.Chat provides user information for adminstrators, end users and developers at <a href="/docs" class="button--link">https://rocket.chat/docs.</a></p>
<h3 class="theme_type--dark"><strong>Consultations with the product team</strong></h3>
<p class="theme_type--grey">Premium plan subscribers are entitled to a 1-hour consultation/month with a core team member. Additional hours can be purchased for a fee. </p>
<h3 class="theme_type--dark"><strong>Normal business impact</strong></h3>
<p class="theme_type--grey">An issue affecting Rocket.Chat that causes a partial or non-critical loss of functionality. Examples include: some system functions are unavailable; minor performance problems; small numbers of users unable to work. </p>
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