Commit d66c7c48 authored by Bruno Tourinho Raymundo's avatar Bruno Tourinho Raymundo Committed by Martin Schoeler

Consistent terminology with OTRS (#636)

* Consistent terminology with OTRS

* Small change (adding Critical)
parent 36bf1115
...@@ -338,10 +338,10 @@ ...@@ -338,10 +338,10 @@
- title: "24/7 Phone" - title: "24/7 Phone"
bronze: "" bronze: ""
silver: "Critical Only" silver: "High Only"
gold: "All tickets" gold: "All tickets"
community: "" community: ""
pro: "Critical Only" pro: "High Only"
enterprise: "All tickets" enterprise: "All tickets"
- title: "Support Entitlement" - title: "Support Entitlement"
...@@ -360,7 +360,7 @@ ...@@ -360,7 +360,7 @@
- title: "SLA - Initial Response Time" - title: "SLA - Initial Response Time"
isHeader: true isHeader: true
- title: "Minimal" - title: "Low"
bronze: "4 business days" bronze: "4 business days"
silver: "2 business days" silver: "2 business days"
gold: "1 business day" gold: "1 business day"
...@@ -368,7 +368,7 @@ ...@@ -368,7 +368,7 @@
pro: "4 business days" pro: "4 business days"
enterprise: "1 business day" enterprise: "1 business day"
- title: "Normal" - title: "Medium"
bronze: "24 hours" bronze: "24 hours"
silver: "12 hours" silver: "12 hours"
gold: "6 hours" gold: "6 hours"
...@@ -376,7 +376,7 @@ ...@@ -376,7 +376,7 @@
pro: "24 hours" pro: "24 hours"
enterprise: "6 hours" enterprise: "6 hours"
- title: "Critical" - title: "High (Critical)"
bronze: "2 hours" bronze: "2 hours"
silver: "1 hour" silver: "1 hour"
gold: "30 minutes" gold: "30 minutes"
......
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