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import { createFakeVisitor } from '../../mocks/data';
import { IS_EE } from '../config/constants';
import { createAuxContext } from '../fixtures/createAuxContext';
import { Users } from '../fixtures/userStates';
import { HomeOmnichannel, OmnichannelLiveChat } from '../page-objects';
import { test, expect } from '../utils/test';
const firstVisitor = createFakeVisitor();
const secondVisitor = createFakeVisitor();
test.use({ storageState: Users.user1.state });
test.describe('OC - Livechat - Queue Management', () => {
test.skip(!IS_EE, 'Enterprise Only');
let poHomeOmnichannel: HomeOmnichannel;
let poLiveChat: OmnichannelLiveChat;
const waitingQueueMessage = 'This is a message from Waiting Queue';
test.beforeAll(async ({ api, browser }) => {
await Promise.all([
api.post('/settings/Livechat_Routing_Method', { value: 'Auto_Selection' }),
api.post('/settings/Livechat_accept_chats_with_no_agents', { value: true }),
api.post('/settings/Livechat_waiting_queue', { value: true }),
api.post('/settings/Livechat_waiting_queue_message', { value: waitingQueueMessage }),
api.post('/livechat/users/agent', { username: 'user1' }),
]);
const { page: omniPage } = await createAuxContext(browser, Users.user1, '/', true);
poHomeOmnichannel = new HomeOmnichannel(omniPage);
// Agent will be offline for these tests
await poHomeOmnichannel.sidenav.switchOmnichannelStatus('offline');
});
test.beforeEach(async ({ browser, api }) => {
const context = await browser.newContext();
const page2 = await context.newPage();
poLiveChat = new OmnichannelLiveChat(page2, api);
await poLiveChat.page.goto('/livechat');
});
test.afterAll(async ({ api }) => {
await Promise.all([
api.post('/settings/Livechat_waiting_queue', { value: false }),
api.post('/settings/Livechat_waiting_queue_message', { value: '' }),
api.delete('/livechat/users/agent/user1'),
]);
await poHomeOmnichannel.page.close();
});
test.describe('OC - Queue Management - Auto Selection', () => {
let poLiveChat2: OmnichannelLiveChat;
test.beforeEach(async ({ browser, api }) => {
const context = await browser.newContext();
const page = await context.newPage();
poLiveChat2 = new OmnichannelLiveChat(page, api);
await poLiveChat2.page.goto('/livechat');
});
test.afterEach(async () => {
await poLiveChat2.closeChat();
await poLiveChat2.page.close();
await poLiveChat.closeChat();
await poLiveChat.page.close();
});
test('Update user position on Queue', async () => {
await test.step('should start livechat session', async () => {
await poLiveChat.openAnyLiveChatAndSendMessage({
liveChatUser: firstVisitor,
message: 'Test message',
isOffline: false,
});
});
await test.step('expect to receive Waiting Queue message on chat', async () => {
await expect(poLiveChat.page.locator(`div >> text=${waitingQueueMessage}`)).toBeVisible();
});
await test.step('expect to be on spot #1', async () => {
await expect(poLiveChat.queuePosition(1)).toBeVisible();
});
await test.step('should start secondary livechat session', async () => {
await poLiveChat2.openAnyLiveChatAndSendMessage({
liveChatUser: secondVisitor,
message: 'Test message',
isOffline: false,
});
});
await test.step('should start secondary livechat on spot #2', async () => {
await expect(poLiveChat2.queuePosition(2)).toBeVisible();
});
await test.step('should start the queue by making the agent available again', async () => {
await poHomeOmnichannel.sidenav.switchOmnichannelStatus('online');
});
await test.step('user1 should get assigned to the first chat', async () => {
await expect(poLiveChat.queuePosition(1)).not.toBeVisible();
});
await test.step('secondary session should be on position #1', async () => {
await expect(poLiveChat2.queuePosition(1)).toBeVisible();
});
await test.step('secondary session should be taken by user1', async () => {
await expect(poLiveChat2.queuePosition(1)).not.toBeVisible();
});
});
});
});